- Fares
- Register for Mobility Services
- Rules and guidelines
- Schedule a ride
- taxiSCRIP program
- Using Mobility Services
- Vehicles and mobility devices
To book a trip, have the following information ready:
Before booking online for the first time, call 519-822-1811 extension 2801 to create an account.
Book online or if you are using a mobile device, download and install the Guelph Transit Mobility Bus app from the App Store or Google Play.
Booking online is flexible. You can book your trip in advance or nearly on demand. In addition, you can confirm your booking, make a cancellation, and track the bus for its estimated arrival time.
Call dispatch at 519-822-1811 extension 2801/TTY 519-826-9771
You can book by phone up to seven (7) days in advance, and up to three (3) hours before the requested trip. Note: Trips are booked in the order in which they are received (i.e. first come, first served). You must speak with a dispatcher to schedule a new trip or modify a pre-booked trip.
To cancel a trip, have the following information ready:
You can cancel a booked trip cancel a booked trip online, using the Guelph Transit Mobility Bus app on your mobile device, or by calling the Mobility Services dispatch office at 519-822-1811 extension 2801 (voicemail available 24/7; follow the voice prompts to cancel your trip(s).
Cancel no later than three (3) hours prior to the scheduled trip time.
The policy applies to any Mobility Services passenger who exceeds one or more of the following conditions in one calendar month.
A passenger, who no longer needs the pre-booked trip but regularly fails to notify the Mobility Services dispatch office or is not at the pickup location at the scheduled time, may have their mobility service suspended and/or cancelled by Guelph Transit Mobility Services.
Guelph Transit can assist with the coordination of a charter service, which guarantees dedicated service for a pre-planned group booking. There is an hourly fee associated with booking this type of service on a mobility or conventional bus. A minimum of two weeks’ notice is also required. Please call 519-822-1811 or email [email protected] for more information.